Widerrufsrecht

Return & Refund Policy

Last updated: August 4, 2026

At VesperaGlow, we want you to love your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To qualify under our voluntary 30-day return policy, the item must:

• Be in the same condition in which it was received.

• Be unused, undamaged, and free from signs of misuse.

• Include its original packaging, accessories, manuals, and components.

• Be accompanied by the order number, receipt, or other proof of purchase.

These conditions do not limit any mandatory consumer rights available under applicable law.

How to Request a Return

Before sending anything back, contact us at support@vesperaglow.com.

Please include:

• Your full name.

• Your order number.

• The reason for the return.

• Photos or videos if the item is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the correct return address. When available, we may also provide a prepaid return shipping label. Any applicable label cost will be disclosed before you send the item.

Return address:
[INSERT VERIFIED RETURN ADDRESS]

Please do not send an item back before receiving return authorization. Unauthorized returns, or items sent to an incorrect address, may not be accepted.

Return Shipping

Unless the item is defective, damaged on arrival, incorrect, or applicable law requires otherwise, return shipping costs are the customer’s responsibility.

If we provide a prepaid label for a customer-responsibility return, the label cost may be deducted from the refund. We will clearly disclose this amount before the return is shipped.

Original shipping charges are non-refundable unless required by applicable law or the return results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incomplete, or different from what you ordered, contact support@vesperaglow.comas soon as possible. Include your order number and clear photos or videos of the issue.

We will review the claim and arrange an appropriate solution, which may include a replacement, repair, or refund. Where required by law, we will cover the reasonable cost of returning a defective or incorrect item.

Non-Returnable Items

The following items are not eligible under our voluntary return policy:

• Gift cards.

• Customized or personalized products.

• Items damaged through misuse, improper installation, accidents, or unauthorized modification.

• Items returned with missing accessories, components, or packaging.

• Items clearly marked as “final sale,” except where applicable law provides a right of return.

Please contact us before purchasing if you have questions about whether a specific item is returnable.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a separate order once the return has been approved.

If the product arrived damaged, defective, or incorrect, contact us before placing another order so we can assist you directly.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you may have a statutory right to withdraw from your online purchase within 14 days of delivery, without providing a reason.

To exercise this right, email support@vesperaglow.com before the 14-day period expires and clearly state that you wish to withdraw from the purchase.

Unless we agree to cover the cost or applicable law requires otherwise, you are responsible for return shipping under the statutory withdrawal right. Products may be inspected after return, and any reduction for diminished value will only be applied where permitted by law.

Nothing in this policy limits or replaces your mandatory consumer rights.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@vesperaglow.com.

Contact Us

For return, exchange, or refund questions, contact:

Email: support@vesperaglow.com