Shipping policy
Shipping & Delivery Policy
Last updated: August 4, 2026
Thank you for shopping with VesperaGlow. This Shipping & Delivery Policy explains where we ship, estimated delivery times, shipping costs, tracking, and what to do if there is a problem with your order.
Shipping Destinations
We currently offer shipping to eligible addresses in the United States and European Union.
Shipping availability is determined by the destination entered at checkout. If we are unable to ship to your address, checkout will not allow the order to be completed.
Shipping Costs
We offer free standard shipping to eligible addresses in the United States and European Union.
Any available expedited shipping options and their costs will be displayed at checkout before you complete your purchase.
Free shipping promotions may be subject to destination, product, order value, or promotional conditions displayed on our website.
Estimated Delivery Time
Most orders to the United States and European Union are expected to arrive within
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- Other European countries: 5–11 business days
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International orders: 7–15 business days
Delivery times are estimates unless we expressly confirm a guaranteed delivery date. If we are unable to ship your order within the advertised timeframe, we will contact you and provide any options or remedies required by applicable law, which may include accepting a revised delivery date or cancelling the affected order for a refund.
Order Processing
Orders are reviewed and prepared for shipment as quickly as possible after payment has been successfully authorized.
Orders placed during weekends or public holidays may begin processing on the next business day. We may contact you if additional information or address verification is required before dispatch.
Once an order has entered processing or has been dispatched, we may be unable to change or cancel it.
Order Tracking
When your order has been dispatched, we will send a shipping confirmation email containing your tracking information, when tracking is available.
Tracking information may take up to 48 hours to update after the carrier receives the package.
You can use the tracking link included in your shipping confirmation email or visit our Track Your Order page.
If you have not received a shipping confirmation email, please check your spam or promotions folder before contacting us.
Address Accuracy
Please review your name, delivery address, apartment or unit number, postal code, email address, and telephone number carefully before submitting your order.
Contact us at support@vesperaglow.com as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, reasonable reshipping costs may apply where permitted by law.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer. This does not affect any mandatory consumer rights.
Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections, import duties, VAT, taxes, or local handling fees.
Where applicable, charges collected by VesperaGlow will be displayed at checkout. Any charges not collected at checkout may be payable to the relevant customs authority or carrier, provided these charges were properly disclosed and are permitted by applicable law.
Customs processing times are controlled by local authorities and may cause delays outside our reasonable control.
Split Shipments
Items from the same order may occasionally be shipped separately due to product availability or fulfillment arrangements.
If your order is divided into multiple packages, you may receive separate tracking numbers. You will not be charged additional standard shipping fees solely because we divided the order into separate shipments.
Delayed Orders
Carrier tracking may occasionally update slowly or show no movement for several days.
If your order has not arrived by the end of the estimated delivery period, please:
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Check the latest tracking information.
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Confirm that the delivery address is correct.
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Check with household members, neighbors, reception staff, or the local carrier.
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Contact us at support@vesperaglow.com with your order number.
We will investigate the shipment with the carrier and provide an appropriate solution. Nothing in this policy limits your right to cancel or receive a refund where an order is not delivered within the agreed or legally required period.
Lost or Missing Packages
If your package appears to be lost, contact us at support@vesperaglow.com with your order number and tracking information.
We may ask you to confirm your delivery address and cooperate with a carrier investigation. After reviewing the claim, we will provide an appropriate solution, which may include a replacement or refund.
Where applicable consumer law applies, the risk of loss or damage remains with VesperaGlow until you, or a person identified by you other than the carrier, takes physical possession of the order.
If you independently appoint a carrier that was not offered by VesperaGlow, responsibility may pass when the order is handed to that carrier, where permitted by law.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location and any designated safe place.
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Ask household members, neighbors, reception staff, or building management.
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Allow up to 24 hours, as some carriers may mark a package as delivered shortly before completing delivery.
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Contact the carrier using the tracking number.
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Email support@vesperaglow.com if the package is still missing.
We will review the situation and assist with the carrier investigation. Any replacement or refund will be determined based on the investigation and applicable consumer law.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your package or product is damaged, incomplete, defective, or different from what you ordered, contact support@vesperaglow.com as soon as possible.
Please include:
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Your order number.
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A description of the problem.
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Clear photographs or videos of the product.
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Photographs of the external packaging and shipping label, where relevant.
Keep the product and original packaging until we have reviewed your claim. Where required by law, we will arrange and cover the reasonable cost of returning a damaged, defective, or incorrect item.
Refused and Unclaimed Deliveries
If a package is refused or remains unclaimed and is returned to us, contact support@vesperaglow.com.
Where permitted by law, reasonable return or redelivery costs may be deducted from the refund when the failed delivery was caused by the customer. No deduction will be made where the delivery problem resulted from our error, a defective product, or where applicable law prohibits it.
Returns and Refunds
Shipping-related returns and refunds are also governed by our Return & Refund Policy:
Nothing in this Shipping & Delivery Policy limits any mandatory consumer rights available under applicable law.
Contact Us
For shipping or delivery questions, contact:
Email: support@vesperaglow.com
Please include your full name and order number so we can assist you more quickly.